Troubleshooting

Whiteboards

• Common Issues with Whiteboards

Technical Tests

• Ping Test: Connection Latency Check

Account Problems

• Problems with your Account (Log in/ Sign up)
• Not receiving Events.com Virtual (formerly Remo) emails? Unable to open our website?
• I Upgraded and made Payment for my Events.com Virtual (formerly Remo) Subscription but I still see I'm on the Old Plan

Screen Sharing

• Screen Sharing does not work on MacOS Mojave or Catalina
• Common Issues with Screen Sharing

Microphone, Camera or Speaker

• How to Remove Echo when on an Events.com Virtual (formerly Remo) Video/ Audio Call
• How to enter an Events.com Virtual (formerly Remo) event without a Microphone or Camera?
• My or Another User's Audio or Video will Cut Out after a Few Seconds
• My Android Camera and Microphone is Not Working
• My Mac Camera or Microphone is Not Working
• My iPhone Camera and Microphone is Not Working

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Technical Requirements

• Browser Extensions that can Interfere with Events.com Virtual (formerly Remo)
• How do I fix the Firestore Error?
• General troubleshooting recommendations
• What are the Bandwidth, Firewall, Proxy and Network Requirements for using Events.com Virtual (formerly Remo)?
• Technical Requirements and Supported Computer Devices for Events.com Virtual (formerly Remo)
• How to Access Events.com Virtual (formerly Remo) using a VPN

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