Problems with your Account (Log in/ Sign up)

Can't log in or have questions about your Events.com Virtual (formerly Remo) Account? Follow our troubleshooting suggestions outlined in this article for help.

Table of Contents:

• Does everyone need to create an Events.com Virtual Account?
• I entered my email, but can't find the email to sign in
• Error Message: "Oops, looks like this link has already been used, expired, or there’s an error with it. Please try entering your email again for a new magic link"
• Error Message: "This email is already associated with an account"
• Error Message: "We couldn't find an account matching the email you entered. Please check your email and try again"
• I want to change the email address associated with my Events.com Virtual account
• I logged in, but am constantly getting logged out

Does everyone need to create an Events.com Virtual Account?

When joining an event, guests have the option to either create an Events.com Virtual account or to log in anonymously (i.e. just enter a name and join the event)

However, hosts looking to run their own events on Events.com Virtual will need to create an account. For more information on registering for an Events.com Virtual organizer account, please check out this article.

I entered my email, but can't find the email to sign in

After entering your email address and clicking 'Log in' or 'Sign up', you should be sent an email with a magic link to log in (the email will be sent from no-reply@virtual.events.com). 

If you are unable to see the email in your inbox:

• Please make sure to double-check the email address you entered (to make sure there were no typos).
• Please try to refresh your inbox and check your spam or updates folder.
• Please ensure you whitelist our email domain (no-reply@virtual.events.com) to allow emails from Events.com Virtual

Error Message: "Oops, looks like this link has already been used, expired, or there’s an error with it. Please try entering your email again for a new magic link"

You might be seeing this message when logging in for one of three reasons:

• The link has been used already. Please enter your email again, so we can send you a fresh link to sign in with. Please make sure to use the new link to sign in.
• The link is expired. Please enter your email again, so we can send you a new link to log in immediately with.
• The link is malformed. Please ensure you are clicking on the correct link in the email (for some email clients, you may be asked to copy and paste the login link, in which case please ensure you are copying and pasting the entire login link).

Error Message: "This email is already associated with an account"

You might see this message when signing up for an account if the email address has been used previously to create an Events.com Virtual account (host or guest account).

In this case, please double-check check the email address you entered is not misspelled. If it is the correct email, please try switching to the login option (click "Already have an account? Back to login"), and try logging in using the email address you entered.

If that still does not work, please contact our Support team for further assistance.

Error Message: "We couldn't find an account matching the email you entered. Please check your email and try again"

You could see this message if you are trying to log in with an email that is not currently registered to an Events.com Virtual Account. 

To fix this:

• There was an error in the email address inputted: Please double-check there are no mistypes in the email address you entered.
• If you used a different email address to register for your Events.com Virtual account previously: Please try using the previous email address. If you wish to change the email address you are using, please contact our Support team for assistance.
• If you are looking to create an account: Please switch to sign up (click "Don't have an account? Sign up now") to create an Events.com Virtual account. You can follow the instructions here to create an account.

I want to change the email address associated with my Events.com Virtual account

Not a problem! Please contact our Support team who can help make this switch easily for you.

I logged in, but am constantly getting logged out

This may be due to a browser extension you've currently got installed on your browser which stops background tabs (tabs not being actively used on a browser). This means if Remo is not actively being used, the extension may consider this a background tab and stop Remo (i.e. log you out).

To resolve this, try logging into Remo via an incognito or private mode browser so that your browser extensions do not load:

• Incognito Mode in Chrome: Click the 3 dots in the upper right-hand corner of your browser and select 'New Incognito Window'
• InPrivate Window in Microsoft Edge: Click the 3 dots in the upper right-hand corner of your browser and select 'New InPrivate Window'
• Private Window in Safari: Click 'File' and then 'New Private Window'