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My Android Camera and Microphone is Not Working

Customer Support
Updated
Relevant to: Guests Speakers Event Managers & Assistants Account Owners
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Facing an issue while trying to use your microphone and camera? This article covers some of the common solutions for those on an Android device. If you are using another device, please check out the following articles instead:

Before you begin, please test your microphone and camera here. This will allow you to diagnose if there is a problem and where it is!

Table of Contents:

Solution 1: Check you are using a supported Android Version and Browser

At the moment, Remo Conference only supports Android 10 or up on a Chrome Browser. For the full list of compatible mobile devices and browsers, please refer to this article here

Solution 2: Allow Camera and Microphone Access

For Android 7 (Nougat) and 8 (Oreo) users:

1. Open the Google Chrome app

2. Tap on the menu icon (3 dots in the upper right corner of the browser window)

3. Go to the Advanced Section and click on 'Site settings'

4. Toggle the Camera and Microphone options on so they turn green


For Android 9 (Pie) and 10 users:

1. Open the Google Chrome app

2. Tap on the menu icon (3 dots in the upper right corner of the browser window)

3. Go to the Advanced Section and click on 'Site settings'
 

4. Toggle the Camera and Microphone options on so they turn blue

Solution 3: Switch to a Desktop or Laptop Computer

If none of the above options work, please try switching to a desktop or laptop computer first. Please check here for a full list of supported desktop devices and browsers.

Still facing an issue?
Contact our support team at support@virtual.events.com for help

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