| Relevant to: | Guests | Speakers | Event Managers & Assistants | Account Owners |
| ✅ | ✅ | ✅ | ✅ |
If you’re not able to turn on your microphone or camera and/or you’re seeing a yellow exclamation mark next to your microphone and camera buttons in your bottom menu toolbar... it’s likely that you haven’t given your browser permission to access your microphone and camera.
This article is how you can allow Chrome to access your camera and microphone. Please refer to the following articles for different browsers:
Currently, our platform supports Chrome, Safari, and Microsoft Edge best. If you are experiencing any issues with your microphone or camera, please try switching to one of these browsers.
Table of Contents:
- Solution 1: Give the Browser Immediate Access to Camera and Microphone
- Solution 2: Check the Browser Settings for Camera and Microphone Permissions
- Solution 3 :Turn Off Hardware/Graphics Acceleration
Solution 1: Give the Browser Immediate Access to Camera and Microphone
To give Chrome permission to use your microphone and/or camera, please follow the below instructions:
1. A popup should appear in the upper left corner of your screen asking for permission to use your camera and microphone. Click 'Allow this time' or 'Allow while visiting the site'
2. If the above popup does not appear, click the button on the left-hand side of the URL (this may be a settings icon, or a blocked mic/cam icon). Toggle the 'Camera' and 'Microphone' options to ON
Solution 2: Check the Browser Settings for Camera and Microphone Permissions
You can also change your browser’s camera and microphone permissions by adjusting your browser settings:
1. When in the Remo Event Space, click on the ‘More’ button (3 vertical dots) in the upper right corner next to the URL and then click ‘Settings’
2. Select the ‘Privacy and Security' tab and then click ‘Site settings'
3. Scroll down to the Permissions section, and then click on ‘Camera’ or ‘Microphone’
4. Select the option for ‘Sites can ask to use your camera’
5. Check to see whether live.remo.co or virtual.events.com is listed as one of the sites blocked. If it is then click on the site’s name and change the ‘Camera’ and ‘Microphone’ permission to ‘Allow’
Solution 3: Turn Off Hardware/Graphics Acceleration
If you're using an external or third-party camera and it either won't turn on or only shows a green screen, try the following steps.
1. Click the three-dot menu in the upper-right corner of Chrome, then select Settings.
2. Click System.
3. Turn off 'Use graphics acceleration when available'.
4. Click Relaunch to restart Chrome.
5. Return to your event and check whether your camera is working.
Note: Chrome updates may re-enable this setting. If the issue returns after updating Chrome, turn off this setting again.
Frequently Asked Questions (FAQ)
- My external or USB camera isn't working in Chrome
If you're using an external or third-party camera and it's not turning on, or you're only seeing a green screen or blank video, try turning off "Use graphics acceleration when available" in Chrome > Settings > System, then relaunch Chrome. If the issue returns after a Chrome update, check this setting again, as Chrome updates may re-enable hardware acceleration.