| Relevant to: | Guests | Speakers | Event Managers & Assistants | Account Owners |
| ✅ | ✅ | ✅ | ✅ |
If you’re not able to turn on your microphone or camera and/or you’re seeing a yellow exclamation mark next to your microphone and camera buttons in your bottom menu toolbar... it’s likely that you haven’t given your browser permission to access your microphone and camera.
This article is how you can allow Microsoft Edge to access your camera and microphone. Please refer to the following articles for different browsers:
Currently, our platform supports Chrome, Safari and Microsoft Edge best. If you are experiencing any issues with your microphone or camera, please try switching to one of these browsers.
Table of Contents:
- Solution 1: Give Browser Immediate Access to Camera and Microphone
- Solution 2: Check the Browser Settings for Camera and Microphone Permissions
Solution 1: Give Browser Immediate Access to Camera and Microphone
To give Microsoft Edge permission to use your microphone and/or camera, please follow the below instructions:
1. A popup should appear in the upper left of your screen asking for permission to use your camera and microphone. Click ‘Allow’
2. If the above popup does not appear, click the lock icon on the left hand side of the URL. Then, next to Camera and Microphone, select ‘Allowed’ or 'Ask' from the respective drop-down menus.
Solution 2: Check the Browser Settings for Camera and Microphone Permissions
You can also change your browser’s camera and microphone permissions by adjusting your browser settings:
1. When in the Remo Event Space, click on the ‘More’ button (3 horizontal dots) in the far right corner next to the URL address bar and then click ‘Settings’
2. Click 'Privacy, search, and services', then 'Site permissions', then 'All sites'.
3. Select events.com or remo.co.
4. Next to Camera and Microphone, select 'Allow' or 'Ask'.